Shipping Policy

Effective Date: August 26, 2026

1. Where We Ship

We ship to the United States, Canada, Australia, and the United Kingdom.

We do not currently ship to other destinations. If your country is not listed, checkout will not accept your address.

2. Delivery Times

Estimated total delivery time: 7 to 12 business days from the date your order is placed.

This estimate covers order processing and transit combined. Business days are Monday through Friday, excluding public holidays.

Delivery estimates are estimates, not guarantees. Actual delivery may take longer during peak periods, and delays caused by carriers, customs, weather, or events outside our control are not within our responsibility.

3. Order Processing

Orders are processed on business days. Orders placed on weekends or public holidays begin processing on the next business day.

Once your order ships, you will receive a confirmation email containing tracking information. Tracking may take 24 to 72 hours to display activity after the email is sent.

4. Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase. Any free shipping offer applies as stated on the offer at the time of purchase.

5. Customs, Duties, and Import Taxes — International Orders

For orders shipped outside the United States, the customer is the importer of record and is responsible for any customs duties, import taxes, VAT, GST, and brokerage fees levied by the destination country.

These charges are set by your local authorities, are not included in the price you pay us, and are not within our control or knowledge. Your carrier will typically collect them before or at delivery.

If a package is refused because of unpaid duties and is returned to us, our Refund & Returns Policy applies to the outcome.

6. Shipping Address Accuracy

You are responsible for entering a complete and accurate shipping address at checkout.

We cannot redirect a package once it has shipped. Orders delivered to an incorrect address entered by the customer are not eligible for a replacement or refund.

If you notice an error, email info.biblealive@gmail.com immediately — we can only correct an address before the order ships.

7. Lost, Delayed, or Stolen Packages

If tracking shows no movement for 10 consecutive business days, contact us at info.biblealive@gmail.com and we will open an inquiry with the carrier.

Where tracking shows a package as delivered but you have not received it, we ask that you first check with others at the address, look for the package around the delivery point, and contact your local carrier — packages marked delivered are frequently located within 48 hours. If it is not found, contact us and we will assist with the carrier claim.

We are not liable for packages confirmed as delivered by the carrier and subsequently lost or stolen from the delivery location.

8. Split Shipments

Orders containing multiple items may ship separately at no additional cost to you. You will receive tracking for each shipment.

9. Contact

Email: info.biblealive@gmail.com
We respond to shipping inquiries within 2 business days.